Skip to content
Shipping Policy
Last updated: May 06, 2026
At Outlet Office, we want to provide our customers with a simple, safe, and transparent shopping experience. For this reason, we offer free shipping on all orders placed through our store.
This Shipping Policy explains how order processing, shipping, delivery, tracking, and possible shipping-related situations are handled.
1. Free Shipping
Outlet Office offers free shipping on all orders placed on our website.
This means customers do not need to pay any additional shipping cost at checkout, unless a special condition is clearly stated during the purchase process.
Free shipping is applied automatically to eligible orders, with no coupon code required.
2. Order Processing
After payment confirmation, your order enters the preparation process. This includes order verification, product separation, quality checking, packing, and preparation for shipment.
Processing times may vary depending on order volume, product availability, weekends, holidays, or internal verification procedures.
We always work to process orders as quickly and carefully as possible.
3. Dispatch Time
Packages are usually dispatched within the estimated timeframe informed on our website.
The dispatch time may vary depending on the product, destination, shipping carrier, and operational demand.
Once your order has been shipped, you may receive tracking information when available.
4. Delivery Time
Delivery times may vary depending on the destination country, region, shipping carrier, customs procedures, holidays, weather conditions, or other external factors.
The delivery times shown on our website are estimates and may vary according to the customer’s location.
Outlet Office works to ensure that all orders are delivered within the estimated timeframe, but we are not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, failed delivery attempts, or circumstances beyond our control.
5. Order Tracking
After your order has been shipped, you may receive a tracking code to follow the status of your delivery.
Tracking information may be sent by email, SMS, or made available through the order tracking page.
In some cases, tracking updates may take a few days to appear in the carrier’s system after dispatch.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Before completing your order, we recommend carefully checking:
Full name;
Complete address;
House or apartment number;
Additional address details, if applicable;
City;
State or region;
ZIP code or postal code;
Country;
Phone number;
Email address.
Outlet Office is not responsible for delays, returns, lost packages, or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
7. Address Changes
If you notice that you entered an incorrect shipping address, please contact our support team as soon as possible.
If the order has not yet been processed or shipped, we may try to update the address.
Once the order has been processed or dispatched, it may no longer be possible to change the shipping address.
8. Delivery Attempts
Shipping carriers may make one or more delivery attempts depending on the service used and local delivery rules.
If no one is available to receive the package, the carrier may attempt delivery again, leave the package at a pickup point, or return it to the sender.
It is the customer’s responsibility to follow the tracking updates and make sure someone is available to receive the package.
9. Refused or Unclaimed Packages
If the customer refuses delivery, does not collect the package from a pickup point, or does not respond to delivery attempts, the package may be returned.
In these cases, additional shipping fees may apply if the customer requests the package to be resent.
Outlet Office may review each case individually before approving any refund, reshipment, or store credit.
10. Delivery Delays
Although we work to ensure that orders are delivered within the estimated timeframe, delays may occur due to reasons beyond our control.
Possible causes of delays include:
High order volume;
National or international holidays;
Strikes;
Logistics issues;
Weather conditions;
Customs inspections;
Incorrect address information;
Carrier delays;
Force majeure events.
If your order is delayed, please contact our support team so we can help review the situation.
11. International Orders
Depending on the destination, some orders may go through customs procedures or local inspections.
These procedures may cause delays that are outside Outlet Office’s control.
If customs fees, taxes, import duties, or other charges apply in the customer’s country, these may be the customer’s responsibility unless otherwise stated at checkout.
12. Order Marked as Delivered but Not Received
If the tracking information shows that your order was delivered, but you have not received it, we recommend checking:
If someone else at the address received the package;
Building reception, concierge, or front desk;
Neighbors;
Mailbox or delivery area;
Tracking details;
The address provided in the order.
If you still cannot locate the package, please contact our support team so we can guide you through the next steps.
13. Lost Packages
If the shipping carrier officially confirms that a package has been lost, Outlet Office may review the case and offer an appropriate solution, such as reshipment, store credit, or refund, depending on the situation.
Confirmation from the shipping carrier may be required before any solution is approved.
14. Products Damaged During Shipping
If your product arrives damaged due to shipping, please contact our support team as soon as possible.
We may request:
Order number;
Photos of the damaged product;
Photos of the package;
A description of the issue.
After reviewing the case, we may offer a replacement, reshipment, store credit, or refund according to our Refund Policy.
15. Customer Responsibility
The customer is responsible for:
Providing the correct shipping address;
Following the tracking updates;
Being available to receive the package;
Contacting support in case of any issue;
Checking all order information before completing the purchase.
16. Outlet Office Responsibility
Outlet Office is committed to:
Processing orders carefully;
Providing free shipping on eligible orders;
Sending tracking information when available;
Providing customer support in case of questions;
Helping review delivery-related issues;
Seeking fair solutions according to our policies.
17. Changes to This Shipping Policy
Outlet Office may update this Shipping Policy from time to time to reflect changes in our processes, logistics partners, shipping times, shipping rules, or legal requirements.
When changes are made, we will update the “Last updated” date at the top of this page.
18. Contact Information
If you have any questions about shipping, delivery, tracking, or free shipping, please contact us:
Outlet Office
Email: support@outletoffice.com
Our support team is ready to help with any questions related to your order.