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Refund Policy
Last updated: May 06, 2026
At Outlet Office, customer satisfaction is one of our main priorities. We want every customer to have a safe, transparent, and reliable shopping experience when purchasing from our store.
This Refund Policy explains the conditions under which returns, refunds, exchanges, and order issues may be handled. By placing an order on our website, you agree to the terms described below.
1. Return Period
Customers may request a return within 30 days after receiving the product.
To be eligible for a return, the product must meet the conditions described in this policy. Return requests made after 30 days from the delivery date may not be accepted.
2. Eligible Items for Return
A product may be eligible for return if:
The item arrived defective;
The item arrived damaged;
The item received is different from what was ordered;
The product has a manufacturing issue;
The product is unused and in its original condition;
The product is returned with its original packaging, when applicable.
All return requests are subject to review and approval by our support team.
3. Items Not Eligible for Return
We may not accept returns in the following cases:
The product was used, washed, damaged, or altered by the customer;
The product is missing original packaging, tags, or accessories;
The return request was made after the 30-day return period;
The customer provided an incorrect or incomplete shipping address;
The order was refused or not collected by the customer;
The product shows signs of misuse or improper handling;
The customer changed their mind after the return period ended.
4. Defective or Damaged Products
If your product arrives defective or damaged, please contact our support team as soon as possible.
To help us review your request, we may ask you to provide:
Your order number;
Photos or videos showing the issue;
A brief description of the problem;
Photos of the package, when applicable.
Once we receive the information, our team will analyze the case and provide the best solution, which may include a replacement, exchange, store credit, or refund.
5. Wrong Item Received
If you received a product different from the one you ordered, please contact us with your order number and photos of the item received.
After reviewing the case, we may offer a replacement, exchange, or refund, depending on the situation and product availability.
6. Refund Approval
Refunds are not automatic and must be approved by our support team after reviewing the request.
Once your return or refund request is approved, we will provide instructions on how to proceed.
We reserve the right to refuse refund requests that do not comply with this policy.
7. Refund Method
Approved refunds will be issued to the original payment method used at checkout whenever possible.
Depending on your bank, card provider, or payment processor, the refund may take several business days to appear on your account statement.
Outlet Office is not responsible for delays caused by banks, credit card companies, or payment providers.
8. Return Shipping
Depending on the reason for the return, the customer may be responsible for return shipping costs.
If the return is caused by an error from Outlet Office, such as a defective product, damaged product, or wrong item shipped, we may provide further instructions and support for the return process.
Shipping costs are non-refundable, unless otherwise required by law or approved by our support team.
9. Exchanges
We may offer exchanges when the product is defective, damaged, or incorrect.
Exchanges are subject to product availability. If the same product is not available, we may offer an alternative product, store credit, or refund.
10. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been processed, packed, or shipped, it may no longer be possible to cancel it.
If you wish to cancel an order, please contact us as soon as possible after placing your order.
11. Address Errors
Customers are responsible for providing complete and accurate shipping information at checkout.
Outlet Office is not responsible for failed deliveries, lost packages, delays, or returns caused by incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.
12. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact our support team so we can help you track and review the situation.
Delivery times may vary depending on the country, shipping carrier, customs processing, holidays, or other factors outside our control.
A refund may not be issued simply because a delivery is delayed, unless the package is officially confirmed as lost or the situation qualifies under our policy.
13. Lost Packages
If a package is officially confirmed as lost by the shipping carrier, Outlet Office will review the case and may offer a replacement, store credit, or refund.
We may require confirmation from the shipping carrier before approving any refund or replacement.
14. Refused or Unclaimed Packages
If a customer refuses delivery or does not collect the package, Outlet Office may not be responsible for refunding shipping fees or resending the product free of charge.
Additional shipping costs may apply if the customer requests the package to be resent.
15. Sale and Promotional Items
Items purchased during sales, promotions, discounts, or special offers may still be eligible for return if they are defective, damaged, or incorrect.
However, some promotional items may be final sale, depending on the offer conditions displayed at the time of purchase.
16. How to Request a Return or Refund
To request a return or refund, please contact our support team with the following information:
Full name;
Order number;
Email used in the purchase;
Reason for the request;
Photos or videos of the product, if applicable.
Our support team will review your request and provide instructions on the next steps.
17. Processing Time
After your return or refund request is approved, processing times may vary depending on the payment provider, bank, or shipping process involved.
Refunds may take several business days to appear in your account after they are issued.
18. Customer Responsibility
Customers are responsible for:
Reading the product description before purchasing;
Choosing the correct product option, size, model, or variation;
Providing accurate shipping information;
Contacting us within the return period;
Following the return instructions provided by our support team.
19. Changes to This Refund Policy
Outlet Office may update this Refund Policy from time to time to reflect changes in our procedures, business operations, or legal requirements.
When we update this policy, we will change the “Last updated” date at the top of this page.
20. Contact Information
If you have any questions about this Refund Policy or need help with a return, refund, or exchange, please contact us:
Outlet Office
Email: support@outletoffice.com
Our customer support team is ready to help you with your request.